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Home / Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions (FAQs)

Below you will find a list of frequently asked questions. We receive these questions regularly, which is why we have dedicated this separate page to them. If your question is not listed, or if you have any other questions, please feel free to contact us at +31 85 060 10 90 or info@pretaxi.com.
How much does a taxi cost?
Taxi fares consist of a starting fee, a per-kilometer rate, and a per-minute rate. For 2026, national maximum rates apply: a starting fee of €4.31, €3.17 per kilometer, and €0.52 per minute for a passenger car seating up to 4 people. For a taxi van seating 5 to 8 people, the rates are a starting fee of €8.77, €4.00 per kilometer, and €0.59 per minute.
You can easily calculate your taxi costs in advance via PreTaxi’s online reservation tool. Booking online is often much cheaper than the regular taxi rate, so you immediately see a fixed price and can easily reserve a cheap taxi without any surprises afterwards.
You can easily book a taxi with PreTaxi online using our booking tool. Simply enter your pickup address, destination, date, pickup time, and the number of passengers, and you will immediately see the fixed fare. This price is set in advance, so you know exactly what your taxi will cost and won’t face any surprises.
When booking your taxi, you can also provide additional information, such as details regarding luggage, a stopover, or other specific requirements. Once your reservation is complete, you will receive a booking confirmation. If you would prefer to book by phone or need assistance with your reservation, you can of course contact PreTaxi.
We recommend booking your taxi at least 24 hours in advance. This allows us to schedule your trip effectively and ensure the taxi is ready at the agreed time. If you wish to book a taxi within 24 hours, please contact PreTaxi by phone; we can immediately check availability and manually create the booking for you. Booking in advance is particularly advisable for airport transfers, group transport, and trips during busy periods.
Yes, you can also book a taxi with PreTaxi by phone. We apply the same fixed fare as in our online booking tool. The longer the distance, the lower the price per kilometer often becomes. After your telephone request, we manually create the booking and send you a confirmation with the competitive fare.
Yes, you can also book a taxi with PreTaxi by phone. We apply the same fixed fare as in our online booking tool. The longer the distance, the lower the price per kilometer often becomes. After your telephone request, we manually create the booking and send you a confirmation with the competitive fare.
A standard taxi accommodates up to 4 passengers. If you are traveling with a larger group, you can request an 8-seater taxi van from PreTaxi. Do you need transport for 9 people or more? We would be happy to find a suitable solution, such as group transport using a larger minibus or a coach for up to 38 passengers. This makes it easy to arrange the right transport for airport transfers, business travel, parties, events, or group outings.
Yes, but with PreTaxi, a taxi ride involving a stopover can only be requested by phone. Alternatively, you can first send us an email with your pickup address, final destination, and the additional address where you wish to stop along the way. We will then check the route and factor in any extra mileage if the stopover deviates from the standard route. You will then receive a clear, upfront price for your multi-stop taxi journey.
Yes, PreTaxi is available 24/7. During business hours, our dispatch center is available to handle questions, reservations, and assistance with your ride. Outside of business hours, calls are forwarded to the driver, ensuring you can still get in touch during the evening, at night, or on weekends. Do you want to book a taxi or are you looking for PreTaxi’s phone number? Please give us a call, and we will assist you as quickly as possible.
No, PreTaxi does not provide child seats or booster seats in its taxis as standard. If you are traveling with children, you are of course welcome to bring your own child seat or booster seat for added safety. Under taxi regulations, child seats are not mandatory, and small children are permitted to travel on an adult’s lap. However, for a safe and comfortable journey with children, we do recommend bringing your own suitable child seat whenever possible.
Yes, your dog is allowed in the taxi, but dogs must be transported in a basket or travel carrier during the ride. This does not apply to guide dogs; they may, of course, travel without a carrier. Would you like to book a taxi for you and your dog? Please clearly indicate this in advance so that we can take it into account when planning your trip.
How do I know that the taxi will actually arrive?
After booking your taxi, you will immediately receive a confirmation via email and SMS. The SMS contains a link allowing you to view the details of your trip. Once the ride has been assigned, this link will also display the driver’s phone number, enabling you to call them directly. The confirmation also includes your booking number, pick-up location, final destination, and the agreed fare. Please keep this confirmation safe and, if necessary, show it to the driver as proof of the agreed fare.
After submitting your request, you will immediately receive a booking confirmation via email and SMS. This confirmation contains all the details of your taxi ride, such as the booking number, pick-up location, final destination, and the agreed fare. It also includes the phone number of our taxi dispatch center. Once the taxi is en route and the ride has been assigned to a driver, the SMS link will also show you the taxi driver’s phone number, allowing you to call the driver directly if necessary.
No problem. If you haven’t received your booking confirmation or can no longer find it, we can resend it to you. Please contact our taxi dispatch center by email or phone. We can locate your taxi booking and resend the confirmation using your pickup location, phone number, or email address.
Yes, you can modify your taxi reservation via the link you received by text message. This link allows you to adjust your trip up to 24 hours in advance. If you have trouble doing so or would prefer to make the change by phone, please contact our taxi dispatch center. We will be happy to assist you with adjusting your taxi ride.
You can cancel your taxi reservation up to 24 hours in advance via the link received by text message. If you would prefer to cancel by phone or are having trouble, please contact our taxi dispatch center. We will assist you with cancelling your ride.
Due to unforeseen circumstances, a driver may arrive later than scheduled. If your taxi is late or you would like to know if it is on its way, please call our dispatch center directly using the main phone number. We will immediately check the status of the trip and assist you as quickly as possible.
PreTaxi is always available to answer any questions you may have about your ride. Please ensure you are reachable by phone at the number provided during your booking. If the taxi driver cannot locate you, they will call you. You can also call the driver directly using the confirmation link sent to you via SMS. Additionally, you can always contact our dispatch center if you need assistance or want to check if your taxi is on its way.
Running late for your taxi ride? Please contact our dispatch center as soon as possible or call the taxi driver using the confirmation link. The driver can usually wait for a short while, but longer waits may incur extra costs or affect the trip schedule. Calling ahead allows us to immediately see what options are available.
Please report this as soon as possible via the lost property link in your confirmation. We will then check whether your item has been found. You can also call us directly; this is often faster, as we transport multiple passengers and might otherwise lose track of left-behind items. Please clearly specify which trip it concerns and what you lost so that we can check quickly.
Do you drive to different airports?
Yes, PreTaxi provides airport transfers to various airports, such as Schiphol, Eindhoven Airport, and Rotterdam The Hague Airport. You can easily book an airport taxi with us at a fixed, upfront rate. We use spacious vehicles, ensuring there is plenty of room for both passengers and luggage. PreTaxi is also available for early flights, night-time trips, and return journeys.
After arriving at the airport we usually wait at the Kiss & Ride location. Did we take you to the airport? Then you often agree with the driver that we will pick you up at the same place where you were dropped off. Can’t find the taxi driver or is the pick-up location unclear? We will then call you on your mobile phone or you can contact the driver yourself via the confirmation link. This way we can find each other quickly and your airport journey can start without worries.
Yes, you are required to provide your flight number upon arrival at the airport. This allows us to track your flight and account for any potential delays. Whether booking online or by phone, the reservation for an airport taxi can only be finalized once you have provided the flight number of your arriving flight.
Yes, we take flight delays into account for airport arrivals. That is why we ask for your flight number, allowing us to track your flight and adjust the pickup time accordingly. This ensures your airport taxi isn’t waiting unnecessarily early, giving you time to calmly contact the driver or our dispatch center after you arrive.
We monitor your flight upon arrival at the airport. Unforeseen circumstances might mean you step outside later than expected, but rest assured: we will always pick you up at no extra cost. If the originally scheduled driver is unable to make it, we will arrange another driver for your airport transfer.
For airport transfers, a standard passenger car accommodates up to 4 large suitcases and 4 small suitcases or trolley bags. A taxi van accommodates up to 8 large suitcases and 8 small suitcases or trolley bags. Do you have additional luggage or are you traveling with special items? Please contact us by phone so we can discuss the options with you.
Yes, PreTaxi also provides airport transfers early in the morning and late at night. You can book your airport taxi online at least 24 hours in advance. If you need a taxi to the airport immediately or wish to depart within 24 hours, it is best to contact us by phone so we can check availability right away.
How many people fit in a taxi bus?
A taxi bus accommodates up to 8 passengers. Are you traveling with more than 8 people? Then you can choose a coach or bus service with a driver from PreTaxi. We offer group transport for parties ranging from 9 people to larger groups—for example, for airport transfers, events, parties, business trips, and group outings.
Yes, for group transport, pickups from multiple addresses can be arranged upon consultation. Please note, however, that not every taxi bus, minibus, or coach can easily access every neighborhood or narrow street. For larger groups, we therefore sometimes arrange to meet at a central pickup point, such as a bus stop or an easily accessible location. For bus transport involving multiple pickup addresses, it is best to contact us by phone so that we can properly plan the route.
Yes, PreTaxi also provides group, festival, and event transport for parties and gatherings. When planning, please take the event or festival’s closing time into account. We recommend leaving a little earlier, as it is often very busy around closing time. If the driver has to wait for an extended period, a waiting fee may apply. This allows us to plan the transport effectively and ensures your group gets home safely.
Yes, group transport for companies is certainly possible. PreTaxi provides corporate transport, passenger transport, and bus services for companies, staff, and business guests. We will prepare a tailored quote based on your request. We can send the invoice after the trip, making the administrative processing of corporate transport simple and convenient.
Yes, if necessary, we can deploy multiple vehicles simultaneously. PreTaxi collaborates with partners and maintains an extensive network within the passenger, group, and bus transport sectors. This enables us to arrange multiple taxis, minibuses, or other suitable vehicles for large groups, corporate trips, or events.
Yes, luggage can be taken along in the taxi bus or coach. Our vehicles have spacious luggage compartments underneath, and small suitcases or trolley bags can be placed in the overhead compartments. Do you have a large amount of luggage or special items? Please contact us in advance so that we can deploy the right vehicle.
Can I book medical transport?
Yes, medical transport is available for the elderly, children, and people with disabilities. We provide suitable transport to destinations such as hospitals, care facilities, therapy sessions, day care centers, and medical appointments. Please visit our Medical Transport page for more information about the vehicles and options available.
Yes, wheelchair-accessible medical transport is available. We can accommodate a wheelchair for the elderly, people with disabilities, or those who have recently undergone surgery. We will pick you up from locations such as a hospital, a care facility, or your home, and assist you safely and comfortably into the taxi.
Yes, for medical transport, the driver can assist with getting in and out of the vehicle. This service is suitable for the elderly, people with disabilities, those with limited mobility, and clients who have recently undergone surgery. We provide comfortable transport to and from hospitals, care facilities, therapy appointments, or home addresses.
We provide medical transport to hospitals, clinics, care facilities, therapy sessions, and other medical appointments. This service is suitable for the elderly, people with disabilities, children, and individuals requiring extra support during their journey.
Yes, you will receive a confirmation after making your reservation. This allows you to check that all details are correct, such as the date, time, pickup location, destination, and type of transport. Is anything incorrect? Please contact us by phone.
An escort can always travel along in specialized care transport or a wheelchair taxi. A standard taxi accommodates a maximum of four people in total. In a wheelchair taxi, up to six additional people can travel alongside the passenger in the wheelchair.
Yes, as a passenger, you are insured during the taxi ride. Our taxis are covered by mandatory taxi insurance and passenger insurance, ensuring you travel safely and with insurance coverage to your destination.
From 2026, a wheelchair taxi or wheelchair-accessible minibus will have a starting fare of €8.77, plus €4.00 per kilometer and €0.59 per minute. The total cost depends on the distance, the duration of the trip, and the available vehicle. Depending on the specific wheelchair-accessible minibus in your area, it can accommodate up to 3 wheelchairs and 4 passengers.
Yes, we offer favorable rates for recurring medical transport. Do you travel frequently to the hospital, therapy, rehabilitation, or day care? Please contact us by phone to discuss the options.
How can I pay in the taxi?
You can pay with cash, debit card, or credit card. This allows you to choose the payment method that suits you best.
Yes, advance online payment is possible via our booking form. If you book by phone, we can send you a payment link in advance so you can pay for the trip online.
Yes, business customers can receive an invoice. After the trip is completed, you will receive a confirmation email with the personalized invoice attached.
Yes, you will always receive a receipt for your taxi ride. This gives you immediate proof of payment for your own records or expense claims.
Yes, all prices include 9% VAT. This way, you know exactly upfront what you will pay for your taxi ride or medical transport.
No, we do not charge extra fees for waiting time, stopovers, or night-time trips. We also do not charge an extra fee in the event of unforeseen circumstances, such as a flight delay.